Overview
Our refund and returns policy allows 14 days from purchase. After this period, full refunds or exchanges are unavailable.
Items must be unused, in original condition, and in original packaging to qualify. Gift cards cannot be returned.
A receipt or proof of purchase is required to complete returns. Please do not send items directly to the manufacturer.
Exchange and refund policy
Replacements are offered only for manufacturing defects when usage instructions have been followed.
For defective items
- You may request an exchange during the warranty period for manufacturing flaws.
- Difficult-to-repair defects in personal items warrant replacement, provided instructions were followed.
- Cash refunds are issued when defects make repair or replacement impractical.
Refunds are not available when
- The customer changed their mind.
- The item had no defects.
- The item costs less elsewhere.
You’ll receive an email once your return is received and inspected. Approved refunds are processed through the original payment method within a specified timeframe; approved exchanges ship within a certain number of days.
Late or missing refunds
Check your bank account and contact your credit card company, as processing takes time. If still unresolved, contact us at customerservice@padellifeshop.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Gifts
Gift purchases receive store credit as a gift certificate after the return is processed.
Shipping returns
Customers pay return shipping costs, which are non-refundable and deducted from refunds. Delivery times vary by location, and we can’t guarantee receipt of returned items.