Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange/ replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchange and Refund Policy

We only replace items in case of any manufacturing defect, provided the consumer conforms to instructions for use.

The defective items:

1) The consumer is entitled for exchange if he noticed a defect in the purchased item to obligate the dealer with repairing, replacing or returning the item, taking into account the nature of the product during the warranty period.

2) In case of any defect that is difficult to repair is found in personal items, we shall replace it, subject to consumer compliance with the instructions for use.

3) We shall refund the cash value paid in the event a manufacturing defect was found in the product and it is impractical to repair or replace.


The consumer shall not be entitled to refund or exchange the items in the following cases:

1) Changing his mind about the purchased item.

2) The item was free from any defects.

3) The Item was available elsewhere at a lower price.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund / exchange.

If you request for refund and it is approved, then it will be processed only through original mode of payments, within a certain number of days.

In case of an exchange request, if it is approved, we will send you your product within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to gift receiver, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Spend AED300 more to get free AE shipping
Your Cart is empty!

It looks like you haven't added any items to your cart yet.

Browse Products
Open chat
Need help?
Chat with Padel Life Team
How can we help you?